Books & Refund Terms

Terms and Conditions of Sale

1. About these terms

These terms apply to purchases of printed publications and digital content from ship.energy Limited through the ship.energy website.

“Digital content” includes PDF publications, eBooks, reports and other downloadable files. “Products” means printed publications and digital content collectively.

Please read these terms and the relevant product description carefully before ordering.

Nothing in these terms excludes or restricts statutory rights that cannot lawfully be excluded.

2. About us

The seller is ship.energy Limited, registered in England and Wales under company number 04768142.

Our registered office is:

ship.energy Limited
4 Somerville Court
Trinity Way
Adderbury
Oxfordshire
OX17 3SN
United Kingdom

Telephone: +44 (0)1295 814455
Email: [email protected]

For order enquiries, cancellations or complaints, please contact us using the contact details published on our website or write to the address above.

3. Orders and acceptance

Please check your chosen product, format, quantity and contact details before completing your purchase.

• Your order is an offer to purchase. A contract is formed when we accept your order by sending an order confirmation email.
• If we cannot fulfil an order, we will notify you and refund any payment taken for the unavailable product.
• You are responsible for providing an accurate email address and checking your inbox and junk or spam folders for correspondence about your order.

4. Product descriptions and compatibility

Each product listing identifies whether you are purchasing a printed publication or a digital download.

• Our downloadable publications are supplied as PDF files unless otherwise stated. You will need a compatible device and PDF-reading software.
• Please review the product description and any stated compatibility requirements before purchasing. Contact us before ordering if you are unsure whether a publication meets your requirements.
• Unless expressly included, purchasing a publication does not include future editions or separately published updates.

5. Prices and payment

The product price, applicable taxes and any delivery charges will be displayed before you place your order.

• Payment must be made using an accepted payment method at checkout.
• If we identify an obvious pricing error before accepting your order, we will contact you to confirm whether you wish to proceed at the correct price or cancel.
• Charges imposed separately by your bank or payment provider, such as currency conversion fees, are governed by your agreement with that provider.

6. Immediate delivery of digital PDFs

Digital PDF purchases are fulfilled immediately upon order acceptance. Your order confirmation email provides access to download the purchased file.

• Please ensure that the email address entered at checkout is correct.
• If your confirmation email does not arrive, or the download link does not work, contact us with your order details. We will investigate and arrange access where appropriate.
• Once downloaded, a PDF can be retained on your device. We cannot remotely recall the file or remove copies you have saved. This does not give you permission to distribute or share the publication.

7. Digital PDFs: cancellation and refunds

Digital PDFs supplied immediately are non-refundable for a change of mind once supply has begun, subject to your statutory rights and the consent requirements below.

Before completing a digital purchase, you will be asked to:

• expressly consent to immediate supply during any applicable statutory cancellation period; and
• acknowledge that you lose your statutory right to cancel once supply begins.

We will include confirmation of this consent and acknowledgement in your order confirmation email.

Our digital delivery process is intended to begin supply immediately by providing download access through that email. Where supply has begun with the required consent and acknowledgement, there is no subsequent change-of-mind cooling-off period.

Accordingly, we do not offer change-of-mind refunds because you:

• no longer require the publication;
• selected the wrong publication despite an accurate product description;
• purchased it accidentally or purchased a duplicate;
• have not read or used the content; or
• prefer a different publication or format.

These exclusions apply only where the statutory cancellation right has validly ended or does not apply.

This policy does not exclude remedies for non-delivery, faulty files, misdescribed content or any other failure to meet our legal obligations. If the required consent, acknowledgement or confirmation has not been obtained or provided, any cancellation rights retained by law remain unaffected.

For business purchases, we do not offer change-of-mind refunds once the PDF has been supplied, unless agreed otherwise in writing. Rights arising from a breach of contract remain unaffected.

8. Problems with digital content

Please contact us if your PDF is corrupted, cannot be opened using compatible software, is the wrong publication or does not match its description.

• Provide your order reference and details of the problem. We will investigate and, where appropriate, provide assistance, a corrected file or a replacement.
• For consumer purchases, digital content must be of satisfactory quality, fit for any agreed purpose and as described. Statutory remedies may include repair or replacement and, where the legal conditions are met, a price reduction or refund.
• The inability to recall a downloaded PDF does not remove these statutory remedies.

9. Copyright and restrictions on sharing

Buying a book PDF gives you a licence to use the content; it does not transfer copyright or other intellectual property rights.

Unless a wider licence is expressly included, your purchase permits use by the individual purchaser for personal reading or internal business reference.

You must not, without our prior written permission:

• email, forward or otherwise share the PDF with other people;
• upload it to shared drives, intranets, websites or file-sharing services;
• distribute printed or electronic copies;
• resell, sublicense or commercially reproduce the content; or
• remove copyright notices or identifying marks.

These restrictions apply except where use is permitted by law.

The technical ability to copy or share a PDF does not authorise you to do so. Please contact us if you require a multi-user or organisation-wide licence.

10. Printed publications: delivery

Delivery options, charges and estimated times will be shown before purchase. Unless another period is agreed, printed products will be delivered within 30 days of order acceptance.

• Contact us if an order is late, incomplete, damaged or incorrect. Reporting a problem promptly helps us investigate but does not shorten your statutory rights.
• For consumer purchases, responsibility for loss or damage normally passes to you when you, or a person you nominate, takes physical possession.
• Where applicable, international orders may attract import duties or local taxes payable by the recipient. Relevant information will be provided before purchase.

11. Printed publications: consumer cancellation

If you purchase a printed publication online as a UK consumer, you normally have the right to cancel.

• You must notify us within 14 days after the day you receive the goods. Where one order is delivered in separate parts, the period normally runs from receipt of the final item.
• After notifying us, you have a further 14 days to return the goods. You pay the direct return cost unless the goods are faulty or incorrect, or we agree otherwise.
• We will refund the purchase price and basic outbound delivery charge. Additional charges for upgraded delivery are not refundable. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to inspect the goods.
• Refunds will be made within 14 days of receiving the returned goods or evidence of their return, whichever is earlier. Where goods have not been supplied, we will refund within 14 days of cancellation.
• Any applicable statutory exceptions will be disclosed before purchase.

12. Faulty, damaged or incorrect printed publications

Printed products supplied to consumers must be of satisfactory quality, fit for purpose and as described.

If a product is faulty, damaged or incorrect, contact us for assistance and return instructions. Depending on the circumstances, you may be entitled to reject it, receive a repair or replacement, or obtain a price reduction or refund.

We will cover reasonable return costs where products are faulty or supplied incorrectly.

13. Other returns and refund payments

For business purchases and requests outside statutory rights, returns, exchanges or refunds require our written agreement.

• Any discretionary credit note or exchange does not replace a refund to which you are legally entitled.
• Refunds will normally be made to the original payment method unless you expressly agree otherwise. We do not charge a fee for processing a statutory refund.

14. Delays and liability

If circumstances outside our reasonable control affect supply, we will notify you and take reasonable steps to minimise disruption. Your statutory rights remain unaffected.

We remain responsible for breaches of our obligations to the extent required by law.

Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded.

15. Changes to these terms

We may update these terms for future purchases. The version accepted when you place your order will apply to that purchase, unless a change is required by law or separately agreed with you.

New terms do not retrospectively remove rights relating to earlier purchases.

16. Complaints and governing law

Please contact us with any complaint, providing your order reference and the outcome you are seeking.

These terms are governed by English law. Consumers retain mandatory legal protections and any applicable rights to bring proceedings in their local courts.

For business purchases, disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

17. Model cancellation form

Use this form only where a cancellation right applies. You may instead send another clear statement of cancellation.

To: ship.energy Limited, 4 Somerville Court, Trinity Way, Adderbury, Oxfordshire, OX17 3SN, United Kingdom.

I/We give notice that I/we cancel my/our contract for:

Product(s):
Order reference:
Ordered on:
Received on, if applicable:
Customer name(s):
Customer address:
Signature, only if submitted on paper:
Date: